Frequently Asked Questions

Earrings, Bracelets, Necklaces and Hair Accessories come carefully packaged in an organza dust pouch nestled inside a signature Bella Krystal satin pouch. 

Clutches are carefully packaged in a signature Bella Krystal velvet pouch.

Each exceptional piece is made using the highest quality materials including genuine Swarovski® Crystals / Elements, freshwater pearls, exquisite man-made pearls and high grade cubic zirconia / diamond simulants. Each piece is delicately crafted and finished with fine jewellery settings.

We do not have a showroom.

Shop with confidence knowing that we have:

-A hassle free returns policy for all items in our range - which you can view on our home page by clicking on the "Shipping & Returns" link.

-A secure website which is safe guarded by the latest software.

-Great customer reviews on our website, Facebook page and Instagram.

We have a large selection of earrings and many different options. For very sensitive ears, we recommend products which feature hypoallergenic sterling silver pins, products which are made with hypoallergenic steel, are rhodium plated or are clip on earrings. The product description for each item will indicate whether the item includes any of these elements.

The delicate design of the jewellery means items need to be handled with care. We recommend the jewellery be kept away from moisture, perfume and chemicals in order to retain its lustre for many years to come.

All of our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture.

Not all of our range is plated in rhodium. Please check the description of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.

Rhodium is a silver, high quality plating which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic.

More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance.

There are many rhodium imitations. Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.

All orders are processed within one to two business days and shipped according to your chosen shipping method.

All Australian orders come with free standard shipping and the option to pay an additional $12 AUD for express shipping.

Shipping on international orders over $150 AUD is also free. International orders under $150 AUD incur a flat $25 AUD shipping fee.

Regular parcel post (Australia) - 2 to 10 business days

International delivery times vary but are usually approximately 10 business days